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The Medicare Medicaid Assistance Program (MMAP)

Help with Medicare and Medicaid

Our Medicare Medicaid Assistance Program (MMAP) is part of a statewide team of highly trained volunteer counselors who are here to help beneficiaries find answers, troubleshoot problems, sort through their options and understand the Medicare and Medicaid programs.


We Can Help You:

  • Identify resources for prescription drug assistance
  • Explain Medicare health plan options
  • Understand doctor bills, hospital bills and Medicare Summary Notices
  • Understand Medicare/Medicaid eligibility, enrollment, coverage, claims and appeals
  • Enroll in Medicare savings programs
  • Review your Medicare supplemental (“Medigap”) insurance needs, compare policies and pursue claims and refunds
  • Identify and report Medicare/Medicaid fraud and abuse

We Offer:

Telephone and In-Person Counseling
Discuss questions and options with a certified counselor by phone or in person. Some MMAP counselors also offer regular hours at local libraries or other community venues.

Help During Open Enrollment
Open Enrollment for Medicare Part D prescription plans and Medicare Advantage plans is held every year from October 15 to December 7. During the Open Enrollment Period, the Area Agency on Aging 1-B holds free Open Enrollment Assistance Days throughout our six-county region of southeast Michigan. You can join us at one of these events for help understanding plan choices and enrolling  in a plan.

Opportunities to Volunteer
Are you good with numbers and have some tech savvy and time to give? Want to help older adults in your community? We would love to have you as one of our volunteers. Volunteers get in-depth training that helps them understand Medicare and Medicaid.

Help Finding Savings on Medicare Costs
There are several programs to help lower-income beneficiaries. These programs can help you save on premiums and prescription costs if you qualify. We can see if you qualify for the Medicare Part D Extra Help Program or the Medicare Savings Program and help you enroll.

Speakers and Education
Our staff and team of volunteers is available to speak to senior, professional, church and community groups in the six-county region that the Area Agency on Aging 1-B serves (Livingston, Macomb, Monroe, Oakland, St. Clair and Washtenaw). We often also hold “New to Medicare” events at local libraries or senior centers. These events help people understand their plan choices and get familiar with the steps they will have to take and deadlines for enrolling in Medicare for the first time. To request a speaker for your group or find an upcoming “New to Medicare” event, call (800) 803-7174.


See How a Call to MMAP Can Help You Save Money

Watch this video from a local Medicare Medicaid Assistance Program volunteer to see how our volunteers help seniors save money and get access to the benefits they need.

Funding for the Medicare Medicaid Assistance Program comes from the Centers for Medicare and Medicaid Services and the Administration on Aging, as well as the Michigan Aging & Adult Services Agency.