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Medicare & Medicaid Help

Free and Unbiased Help and Guidance

(800) 803-7174

Our Medicare Medicaid Assistance Program (MMAP) provides unbiased help with Medicare and Medicaid. Our team of certified volunteers answer questions, troubleshoot problems and help people understand their plan choices. It’s a free service. We receive government funding to help support our program and can provide the objective and impartial help with Medicare and Medicaid that beneficiaries need.

Help is available by calling (800) 803-7174. MMAP counselors can help you over the phone or you can make an appointment to meet with a MMAP counselor in person if needed.

We Can Help You:

  • Identify resources for prescription drug assistance
  • Explain Medicare Health Plan options
  • Understand doctor bills, hospital bills and Medicare Summary Notices
  • Understand Medicare/Medicaid eligibility, enrollment, coverage, claims and appeals
  • Enroll in Medicare Savings Programs
  • Review your Medicare supplemental (“Medigap”) insurance needs, compare policies and pursue claims and refunds
  • Identify and report Medicare/Medicaid fraud and abuse

We Offer:

  • Telephone and In-Person Counseling
  • Help During Open Enrollment
    Open Enrollment for and Medicare Advantage plans is held every year from October 15 to December 7. During the Open Enrollment Period, the Area Agency on Aging 1-B holds free Medicare Prescription Drug Assistance Days throughout our six-county region of southeast Michigan. You can join us at one of these events for help understanding plan choices and enrolling. See the full list of 2018 MMAP Open Enrollment Events. Keep in mind that you do need to make an appointment to be seen by a counselor at these events. You can make an appointment by calling(800) 803-7174.
  • Opportunities to Volunteer
    Are you good with numbers and have some tech savvy and time to give? Want to help older adults in your community? We would love to have you as one of our volunteers. Volunteers get in-depth training that helps them understand Medicare and Medicaid.
  • Help With Medicare Costs
    There are several programs to help lower-income beneficiaries. These programs can help you save on premiums and prescription costs if you qualify. We can help with the:

  • Presentations
    Our staff and team of volunteers is available to speak to senior, professional, church and community groups in the six county region that the Area Agency on Aging 1-B serves (Livingston, Macomb, Monroe, Oakland, St. Clair and Washtenaw). We often also hold “New to Medicare” events at local libraries or senior centers. These events help people understand their plan choices and get familiar with the steps they will have to take and deadlines for enrolling in Medicare for the first time. To request a speaker for your group or find an upcoming “New to Medicare” event, call 800-803-7174.

See How a Call to MMAP Can Help You Save Money

Watch this video from a local Medicare Medicaid Assistance Program volunteer to see how our volunteers help seniors save money and get access to the benefits they need.

Explore This Section:

Funding for the Medicare Medicaid Assistance Program comes from the Centers for Medicare and Medicaid Services and the Administration on Aging, as well as the Michigan Aging & Adult Services Agency.

Have a Question?

Use one of our convenient online forms to connect with us quickly.

Are you looking for services or resources for yourself, an older adult or a person with a disability? Use the link below to get started on getting help:

Information and Assistance Contact form


Do you have general questions about the agency or doing business with us (Becoming a vendor or agency partner, advocacy, etc.)? Use the link below to send your questions.

General Inquiry Form